Child Care Guide - Top Banner

Contact Child Care Guide

Thanks for looking to reach out. We’re here to help families understand childcare in Australia, compare services, and make confident decisions. Use the form on this page to get in touch—tell us what you need, and we’ll point you in the right direction.

How we can help

For families and carers

  • Questions about the Child Care Subsidy or our CCS Calculator
  • Help using our directory to find services in your area
  • Clarifications on the NQF/NQS, EYLF/MTOP, or early learning approaches
  • Reporting an error on a page or suggesting a new resource

For services & providers

  • Directory listings (add, claim, or update a listing)
  • Advertising & premium placement enquiries
  • Content corrections, accreditation updates, or logo/brand use

For partners & media

  • Interviews, quotes, or background on childcare topics
  • Partnerships, data, and research collaborations
  • Speaking and webinar requests

What to include in your message (so we can help faster)

  • A short summary of your question or goal
  • Your suburb/postcode (for location-specific advice)
  • The page or tool you’re referring to (paste a link if possible)
  • For providers: service name, provider approval number (if relevant), and best contact details

Response times

We’re based in Australia (Sydney time) and aim to reply within 1–2 business days. If your enquiry relates to a listing or advertising request, please allow a little longer during peak periods.

Prefer email?

If you’d rather email us directly, use the form to request our best contact address for your enquiry type and we’ll respond by email.

Feedback & corrections

Found something out of date or unclear? Please include the URL and the relevant paragraph or figure. We review corrections quickly to keep our guides accurate and useful.

Accessibility

If you need content in a different format, or you experience any barrier using our website or tools, let us know. We’ll do our best to provide an accessible alternative.

Privacy

We use the details you provide only to respond to your enquiry or manage your listing/advertising request. Learn more in our Child Care Guide Privacy Policy.

Useful links

Back to top